Politique de remboursement
Last Updated: March 28, 2026
At Curviora, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and straightforward return and refund process.
Order Cancellations
You may cancel your order within 24 hours of placing it by contacting us at info@curviora.com. Please include your order number in your message.
After this period, cancellations cannot be guaranteed as your order may already be in processing. Once your order has been shipped, cancellation is no longer possible.
If your order has already been dispatched, you may return the item after delivery in accordance with this policy.
30-Day Easy Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return, items must be:
- Unused
- In their original condition
- Returned with original packaging, tags, and accessories
We do not charge any restocking fees.
Return Policy Overview
- Return Window: 30 days from delivery
- Condition: Unused and in original condition with all packaging, tags, and accessories
- Restocking Fee: None
- Support: Our team will guide you through the return process
Return Costs
Defective or Incorrect Products
There is no cost to the customer if the product:
- Is incorrect
- Is damaged during shipping
- Is defective in any way
We will provide a replacement or full refund at no additional cost.
Customer Remorse (Change of Mind)
The customer is responsible for the actual return shipping cost if:
- The wrong item was ordered
- The item does not fit
- The item is no longer wanted
Original shipping costs (if any) are non-refundable.
How to Return an Item
1. Contact Us
Email info@curviora.com with your order number and reason for return.
2. Prepare Your Return
Repack the item securely in its original packaging, including all accessories, tags, and documentation.
3. Ship the Item
Send your return using the instructions provided in your return authorization email.
You may use the carrier or method recommended in that email.
Returns & Return Address
To ensure proper handling of returns, customers must contact our support team before sending any items back.
Return requests must be approved in advance.
Return Address (Authorized Returns Only):
Curviora Returns Center
312 W 2nd St #1051
Casper, Wyoming 82601
United States
The return address provided is used for authorized returns only.
Returns sent without prior approval may not be accepted.
Refund Process
Once your return is received, it will be inspected to ensure it meets our return criteria.
After approval:
- Refunds will be issued to your original payment method within 7 business days
- Processing times may vary depending on your bank or payment provider
Exchanges
We accept exchanges.
If you would like to exchange your item for a different size, color, or product, please contact us at info@curviora.com, and our team will assist you.
Order Not Delivered
If your order has not arrived within the expected delivery timeframe, please contact us at info@curviora.com with your order number.
We will investigate the issue with the carrier.
If the package is confirmed lost, we will issue a full refund or send a replacement at no additional cost.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons.
These items will be clearly marked as non-returnable on their product pages.
Changes to This Policy
We reserve the right to update this Return & Refund Policy at any time.
Any changes will be reflected on this page with a revised “Last Updated” date.
Continued use of our website following any changes constitutes your acceptance of the updated policy.
Questions?
If you have any questions, please visit our FAQs page or contact our support team.
Contact Information
Business Name: Curviora
Address: 312 W 2nd St #1051, Casper, Wyoming 82601, United States
Email: info@curviora.com
Phone: +13073964583
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (MST)
Our team aims to respond to all inquiries within 1–2 business days.